Frequently Asked Questions
Answers to all your questions about 7i78
From opening an account to withdrawals, security, and customer support — whatever question you have about 7i78, you will find a detailed answer on this page.
7i78 is a safe and reliable online gaming platform for players in Bangladesh. Whether you are a new member or an experienced one, questions are completely normal. Below we have brought together the most frequently asked questions across five topics: identity verification (KYC), account management, customer support, withdrawals, and account security. Every answer is written in plain language so you can understand quickly and clearly. If you still have questions after reading, you can reach our 24/7 support team at any time.
Frequently Asked Questions
Identity Verification (KYC)
7i78 may request identity verification typically when you make your first withdrawal or when unusual activity is detected on your account. This is a standard process to ensure your account's security and keep financial transactions safe. Having the required documents ready in advance helps complete this process quickly.
For proof of identity, you can submit a Bangladesh National ID (NID), passport, or driving licence. For proof of address, a recent utility bill or bank statement can be used. Documents must be clear and legible — blurry or cropped images are not accepted.
If your application is rejected, the support team will usually let you know the reason. The most common reasons are blurry images or expired documents. Please resubmit with correct, clear documents. If you are unsure of the reason, contact us via live chat or email ([email protected]) — the team will guide you through the process.
Yes, this is very important. The name registered on your 7i78 account and the name of the owner of the bKash, Nagad, Rocket, or Upay wallet you are transacting with must be the same. If the names do not match, your withdrawal request may be held up and additional verification may be required.
7i78 protects all information and documents you submit using SSL encryption. This information is used only for the verification process and is never sold or shared with any third party. You can read our privacy policy for more details.
Member Account
The registration process is completed entirely online. You can go to our site, visit the 7i78 Login page, and create an account by filling in the required details. Register with a valid mobile number and accurate personal information. Please note, this site is for users aged 21 and above only.
Use the "Forgot Password" option on the login page. A reset link will be sent to your registered mobile number or email. If that does not work either, contact our live chat. The team will verify your identity and help you recover your account.
No, each person may hold only one account. If multiple accounts are detected, all accounts may be suspended and there is a risk of the stored balance being forfeited. This rule is strictly enforced to ensure fair play. If you have a problem with an existing account, please inform the support team rather than opening a new account.
First, make sure you are entering the username and password correctly — uppercase and lowercase letters matter. Clear your browser cache and try again. If the problem persists, try using a different browser or device. If it still does not work, let us know via live chat — the team can check the status of your account instantly.
Use a password of at least 8 characters that mixes uppercase and lowercase letters, numbers, and special characters (#, @, ! etc.). Avoid simple passwords like your own name, date of birth, or "123456". Do not use the same password on other sites that you use for 7i78, and make it a habit to change your password regularly.
Customer Support
7i78 offers two contact channels: direct live chat and email ([email protected]). For urgent issues, live chat provides the fastest resolution. Email is ideal for less urgent matters, such as submitting documents or detailed complaints.
The 7i78 support team can assist in both Bengali and English. With Bangladeshi players in mind, our team communicates comfortably in Bengali, so there is no need to worry about the language.
Yes, absolutely. The 7i78 support team is active seven days a week, 24 hours a day — no change on nights or holidays. You can request help via live chat at any time.
To get help quickly, have the following ready in advance: your account username or registered mobile number; a brief description of the issue; the relevant transaction ID or date; and attach any screenshots you may have. This helps the team understand the situation quickly and provide a resolution.
Withdrawal Questions
The minimum withdrawal amount at 7i78 is ৳500. It is not possible to request a withdrawal below this amount. This same limit applies for any method — bKash, Nagad, Rocket, or Upay.
Once the request is processed, the money generally arrives in your mobile wallet within 1 hour. If your account is not verified or the request needs to be reviewed, it may take a little longer. Withdrawals are fastest on verified accounts.
Yes, winnings from a bonus can be withdrawn, but wagering requirements must be met first. A 10x wagering requirement applies to 7i78's welcome bonus — on the bonus amount only. For example: if you receive a ৳1,500 bonus, the bonus winnings become withdrawable after placing ৳15,000 in bets.
No, for security reasons withdrawals can only be made to the mobile wallet whose owner's name exactly matches the name on your 7i78 account. Withdrawal requests to someone else's wallet will be rejected. This is to prevent fraud and protect your funds.
Yes, the withdrawal facility at 7i78 is available all day, every day. There is no change to the withdrawal process at night or on Fridays and Saturdays. The target of funds reaching your verified wallet within 1 hour applies at all times.
Account Security
The only official web address of 7i78 is 7i78.lat. Always verify the URL in your browser's address bar. Slight spelling changes (such as 7l78, 7i79) or a different domain extension (.com, .net) may indicate a fake site. Never enter your login details on an unfamiliar site.
Change your password immediately and inform us via live chat — the team can temporarily lock the account and begin an investigation. If you use the same password on other sites, change those too. Reporting quickly increases the chance of limiting any damage.
Yes, 7i78 protects all personal information and financial transactions with SSL (Secure Socket Layer) encryption. If you see the lock icon in your browser, the connection is secure. Your password is stored in encrypted form and no 7i78 staff member will ever ask you for your password.
If one site is hacked, attackers use the same password to try to access other sites — this is known as "credential stuffing". Using a completely separate and unique password for 7i78 keeps you protected from this risk. Using a trusted password manager removes the hassle of remembering different passwords for many sites.
Avoid logging in or making financial transactions over a public Wi-Fi connection, as these networks are not always secure. It is better to use mobile data or your home network. Even though the site's SSL encryption provides protection, staying on a personal network is the safest practice.
Still have questions?
Our support team is with you 24 hours a day, seven days a week. Contact us in Bengali or English — whichever you are comfortable with.